SPASA 2025 Awards of Excellence Gold Medal Winner Our Own Perrin Hoyle

Last month saw the National SPASA (Swimming Pool & Spa Association) Awards of Excellence night get underway. Those of you who keep up with our emails may remember that a few months ago we were lucky enough to win two gold awards and five silver awards in the Victorian SPASA awards. The two gold awards resulted in us being nominated for the National Awards of Excellence.

The team at My Pool Shop Melbourne are over the moon to report that we were acknowledged as one of the best Single Location Pool Shops amongst Australia’s Regional and New Zealand’s champions and our retail manager Perrin was awarded the title of this year’s Retail Service Technician Award of Excellence beating five other nominees and marking them as the best of the best in the retail space in Australia and New Zealand.

The SPASA National Awards of Excellence celebrate the innovation and dedication that define our industry. We are ecstatic at this news which continues to reinforce that our commitment to customer service and the provision of knowledge is the best path to ensuring that every one of our customers receives the products and services relevant to their needs to ensure the best results for our customers and their pools.

These achievements follow on the back of our success at the SPASA Victorian Awards of Excellence in June where we won Gold for the Best Retail Service Technician & Best Single Location Pool Store and 5 Silver awards for Best Mobile Service Division, Zeke & Lachlan for In-Field Service technicians, and Rosalyn & Zeke for Rising Stars. The Rising Star Award is for employees with less than three years in the industry.

Perrin has been with us since the end of 2020 and took over as retail manager in 2021 bringing their commitment to customer service and experience to the forefront. Easily recognisable by their friendly demeanour and often brightly coloured hair, Perrin puts customers at the forefront of everything they do whether it’s taking the additional time to walk you through the steps of your water test and how to safely dose long lists of chemicals into the pool or simply helping with loading the car for those big salt drops.
Perrin runs with the philosophy that without customers there is no business so ensuring that each person leaves feeling comfortable and well informed sets both the customer and the business up for the best possible result.

Celebrating: From L to R…Perrin Hoyle, Rosalyn Carter, Ian Tomlin, Lachlan Nash

None of this would be possible without the loyal patronage of our customers, and a special thanks again goes out to those who took the time to review Perrin and the business on google as well as those who took the time out of their day to put together a testimonial specifically for these awards.
This is a fantastic result for us especially as a first-year entrant. To nominated at the national level highlights the efforts of the whole team who work tirelessly to ensure the best quality service both in store and on the road.
We are already hard at work aiming to continue to have our staff recognised for the stars they are and strongly encourage anyone who has had an experience with our staff worth raving about, to get in touch so we can ensure that they’re acknowledged as they deserve.
Please join us in congratulating Perrin and the rest of the team on this stellar result next time you’re instore or at home for our service visit.
We will continue to do our very best to ensure that the service we provide exceeds expectations
“Because everyone deserves a safe and healthy pool”

“Because everyone deserves a safe and healthy pool”